1. Copy and paste your PigeonBox Delivery Address (exactly as seen on your account page) as your shipping address on any online store.
2. Complete your order. You will later be sent a text message to choose your pick up location.
3. You will receive a text message with a code to open the locker when your package has arrived.

1. When your order gets to us, you’ll receive a text message to schedule your package.
2. Click the link in your message or go to "Usage History" in the PigeonBox dashboard.
3. Press "Schedule Now" and choose your desired time and PigeonBox location.

1. A six-character pick-up code will be texted to you.
2. Press pick-up on the PigeonBox locker screen.
3. Enter the pick-up code from the text. The door that contains your package will open up. Take your package out and close the door.

Joyce-Collingwood Station
You can find us at the northwest entrance of Joyce-Collingwood station (the entrance near the Clive Ave. and Vanness Ave. intersection).

Commercial-Broadway Station
We're by the escalator of the south entrance of the Commercial-Broadway station (the entrance beside Safeway).

Stadium-Chinatown Station
We're at the Expo Blvd. entrance with the wide staircase (the entrance beside Costco).

You can give your referral code located in your account page to your friend. Your reward of $5 will be added once your friend has picked up their first delivery.

You can reach us via e-mail at: support@pigeonbox.ca

Yes. The largest parcel size we can accommodate is 45cm wide x 40cm tall x 60cm deep. The maximum weight is 25kg. If you accidentally ship a larger package to PigeonBox, support will contact you to arrange pickup at our office.